Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Sunday, July 15, 2007

Oh wow! Thank you for your kindness!!!

Yesterday I spent most of my day at the yarn shop. It was nice. After, I went to Qdoba for dinner. In that shopping complex there is a shop, Jewelology, where you can make your own jewelry. When I was looking for beads, the mean bead lady never mentioned this shop as one I could go to. Of course they don't carry size 8 seed beads either, but she would have ORDERED them for me.

OMG! REALLY! *SQUEES*

I came in and was greeted right away. (Good sign). The owner, Jennifer, came over and then asked me if she could help me find something. I was looking for toggles and she pointed me to them (because I asked her to "Please point me in the direction of toggles") and I thanked her. She checked on me a couple more times and when I was ready I recounted to her my other bead store experience. She immediately knew which shop I was speaking of, but NEVER said the name. She was all class. Sweet, adorable and I love her shop!!!! In fact, I think I am going to take a class in how to make a necklace just because I like to support local people and while I don't NEED another addiction, I would love to support her shop!

So - here is the info on her shop if you are in the Charlotte area or ever find yourself here. Or want to email her to see if she can get something for you and will ship.

Jewelology
Park Town Village
1630 Woodlawn Rd
Charlotte NC 28209
704-525-8272

And if you are in the area and want to join me for a class, let me know!!!!!

Thursday, June 28, 2007

Good customer service

Just recently I had a full on melt down over bad customer service. I have to say that all that was redeemed today. No - I didn't go back to the damn bead shop from hell. I went to Quiznos. If you don't have those near you - well, find one - but it is a sub place known for toasting everything.


Now - I am really weird about toasted bread, so I usually go to Subway cause I like Subway, The Boy LOVES subway, and they don't look at me weird when I ask them not to toast my sub.


BUT - Quiznos has this thing called the Double Cheese Melt. It is double 2 kinds of cheese with red wine vinegrette, tomato and onion and lettuce. Now, I get mine without onion and lettuce. I don't like onions and I am REALLY picky about lettuce (for instance, I don't eat iceburg lettuce - because it has no nutritional value - but I digress). I took the car out for gas since the temp outside is now only 85 (down from the 3 million it was when I went to the doc today) and decided to run over to Quiznos for dinner. I could taste my doctored up grown up grilled cheese all melty and yummy. It was mine for the having.


Except...it isn't on the menu anymore. WHAT???? You took away my Double Cheese Melt??? Now - I was prepared to just order turkey and cheese and not toasted (even though they would look at me funny) but the very nice lady said - we have everything for it, so we will make it. And as long as we have it we will keep making it if you ask for it. To make a short story very long...I got my Double Cheese Melt. They were SO nice about it! They apologized that it was off the menu. They apologized that it took them a minute to make it (the owner's daughter just started working there and didn't know how to make it, so the owner made it for me). They were SO sweet.


Thank you, Quiznos, for reminding me that not all places have crap for customer service. You made me a very happy girl tonight!


And because Stacey likes pics here is the last tattoo I got - it is just over a year old. Next one is coming soon, but not sure what it will be yet. most people didn't even know I had it until I cut my hair a couple weeks ago.